At ToyTopiya, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer returns for unused products within 14 days of receipt. Please review our guidelines below for a smooth return and refund process:

Return Process

Eligibility:

  • Returns are accepted for unused products within 7 days of delivery.
  • Items must be in their original, unopened packaging and in the same condition as received.

Refunds:

  • Once we receive your returned item, a full refund will be processed, excluding shipping costs, as we cannot refund the original shipping fees.
  • Refunds will be processed within 3-10 working days after inspection.

Product Issues

Defective Products:

  • If a defect or issue is found upon delivery, you can return the product immediately for a free replacement.
  • If a defect is discovered within 24 hours after receiving the product, contact our hotline for a return request.
  • The product must be unused, with the original packaging intact (no scratches, damages, or missing items) to qualify for a replacement.
  • If exchanging a defective product via delivery, a TK 200/- replacement charge applies within Dhaka; outside Dhaka, only courier charges will apply.

Change of Mind:

  • Returns will not be accepted if you change your mind after accepting the product from the delivery person.
  • Please inspect the product carefully before confirming receipt.

Important Conditions

  • Discounted or Sale Items: Products purchased at a discount cannot be returned or refunded.
  • Third-Party Purchases: We only accept returns for products purchased directly from ToyTopiya. Items bought from distributors or retail partners are not eligible for return.
  • Return Shipping: Customers must use an insured and trackable mail service for returns. ToyTopiya is not responsible for lost or damaged items during return shipping.

Inspection & Restocking

  • All returned items will undergo inspection.
  • If an item is returned in an unsuitable condition (damaged, opened, or used), it will be sent back to you, and a restocking fee may apply.

Refund Process

  • Refunds are processed only after we receive and inspect the returned item.
  • Refunds via Mobile Financial Services, Online Gateways, or POS payments may be subject to refund charges.
  • If a cashback was received during purchase, the same amount will be deducted from the refund.

Courier Delivery & Damaged Products

  • Before accepting delivery, customers must check the product for any visible damage or defects.
  • If a damaged package is received from the courier, do not accept it. Report the issue immediately.
  • If a customer accepts a damaged package, ToyTopiya will not be responsible for any return or exchange.

We strive to make every purchase a positive experience. If you encounter any issues, please contact our support team immediately.